... by shopping in‐store. © MCB UP Limited 2003 E‐commerce Delivery Grocery Operations strategy The fundamental aims of any business are to provide the service that its customers require and to make a profit while in the process of doing so. The difficult bit will often be devising...

... Grocery e‐tailing can, in theory at least, lead to savings of time and money for both buyers and sellers. However problems remain where delivery is concerned and these can threaten the overall profitability of the exercise. The main question is: how do sellers provide an efficient, appealing...