... of dialogue between the corporation and stakeholders on CSR issues, the need for transparency and the relevance of complexity theory to CSR practice. Social implications – Notes that “truth” is socially constructed and that perceptions of reality in any situation depend on who takes part in the dialogue...

... and places the articles in context. Findings – The analyzed organizations apply different online dialogue strategies according to crisis types and in combination with specific crisis response strategies. Most of the organizations investigated carry on those dialogue strategies suitable to develop...