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Keywords: Government service
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Journal Articles
The digital takeover: How AI chatbots provide value within service-oriented government organisations
Journal:
Strategic Direction
Strategic Direction 1–2.
Published: 15 October 2026
... Government service Artificial intelligence (AI) is being used more within organisational context to support consistency in service delivery and improvements in efficiency. While there are still areas where human interaction is preferred, organisations are slowly integrating AI features into different...
