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Keywords: Hospital service quality
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Journal Articles
Journal:
Strategic Direction
Strategic Direction (2026) 42 (6): 21–22.
Published: 04 August 2026
... and places the articles in context. Findings This paper identified that hospital service quality can influence trust, loyalty and satisfaction. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent...
