... and places the articles in context. Findings Insurance companies may seek to utilize technology to boost customer service functions, but these methods can lead to reduced service levels and a significant reduction in customer loyalty. Originality/value The briefing saves busy executives, strategists...

...K. Kevany Purpose explores small to medium-sized businesses attitude towards insurance cover. Design/methodology/approach looks at how small to medium sizes companies have been affected by climate change; spotlights how adverse weather conditions,such as floods, have led to small companies being...

... Keywords: Insurance, Managerial strategy, Risk management, Small enterprises © Emerald Group Publishing Limited 2007 --> Insurance Managerial strategy Risk management Small enterprises Covering all bases (risk management) Peart M.  NZ Business...

.... A recent case study has shown that despite its modest side of just 130 employees, an insurance company has taken on the big boys in Sweden with its total quality management approach and won. Twice. Practical implications Provides strategic insights and practical thinking that have influenced...

... services. Having acquired Kwik‐Fit it will have to decide what the future is for KFIS. Will it limit itself to selling insurance or will it offer a greater range of products and services, and become in the process more of a telesales company? Will it take advantage of its skill in customer relationship...