... and places the articles in context Findings Strategic behaviour is shaped considerably by demand-side internal and external factors. Through appropriate investment to acquire and enhance customer-related capabilities, firms can become better positioned than rivals to make effective decisions during along...

...D. Stace © Emerald Group Publishing Limited 2012 --> Corporate strategy Information technology strategy Investment Article Type: Abstracts From: Strategic Direction, Volume 28, Issue 8 Stace D., Courtney N. and Holtham C. Strategic Change: Briefings...

... © Emerald Group Publishing Limited 2011 --> Computer software Investment Manufacturing Manufacturing systems Organizations United States of America Article Type: Abstracts From: Strategic Direction, Volume 27, Issue 5 Cable J. Industry Week, November...

... © Emerald Group Publishing Limited 2007 --> Business development Customers Investment Marketing strategy Start-ups Internet companies' growth strategies: determinants of investment intensity and long-term performance Eisenmann T.R.  Strategic Management...

... investment by world's top 1,000 organisations, whose R&D budgets total £220bn. This recent analysis of R&D investment has also revealed that the business climate for R&D‐active companies has continued to improve. The top 1,000 companies across the world saw increases in overall sales growth...

... and an entrepreneur respectively) who believe that the concept of customer service should no longer feature in your organizational strategy. © MCB UP Limited 2003 Customer satisfaction Customer service Investment Customer satisfaction is dead. It is no longer important in business – not to the CEO...