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Keywords: Kano model
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Journal Articles
Journal:
Strategic Direction
Strategic Direction 1–4.
Published: 08 July 2026
... information and presenting it in a condensed and easy-to-digest format. © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Customer satisfaction Kano model Air travel demand Airline service quality The COVID-19 pandemic dealt an unprecedented blow...
