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Keywords: Process measurement
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Journal Articles
Journal:
Strategic Direction
Strategic Direction (2004) 20 (2): 28–30.
Published: 01 February 2004
... Management”, is absolutely. The study, which benchmarked leaders in this area, found organizations that are not only effectively measuring the impact of KM, but also tying KM process measures to organizational outcomes. The study also discovered some overriding findings and KM measurement best practices...
