... quality; service quality declines; too many undifferentiated choices; and pseudo‐relationships. The existence of more cynical consumers is something that has evolved over time. It is highly unlikely that any one company can change the prevailing consumer cynicism. However...

...N. Balasubramanian © Emerald Group Publishing Limited 2009 --> Innovation Learning Organizational performance Patents Quality Research and development Shareholder value analysis United States of America Article Type: Abstracts From: Strategic Direction, Volume 25...

... and easy‐to‐digest format. Continuous improvement Quality Training Automotive industry Getting to the top in any walk of life is some achievement. Business is no exception. But far too many organizations that reach the summit believe that the hard part is over. How mistaken can...

...Interview by Kim Foster Purpose The purpose of this article is to discover what the British Quality Foundation is, what they represent, and what they can offer UK businesses and organizations. Design/methodology/approach This interview of Joe Goasdoué, Chief Executive...

..., as Reinertsen also stressed, cost is not the only negative effect. Queues reduce quality and the extended length of the development life cycle that is often generated because of non‐value adding queues makes companies “orders of magnitude” more vulnerable to changes in requirement. This economic argument...

... it in a condensed and easy‐to‐digest format. Rhodes and Waguespack Jr suggest that effective branding might mean that some airlines can charge more but still retain their client base. Firms should concentrate on getting those elusive softer qualities right. Pride, status, trust, environmental awareness...

... manufacturers reveals, brickbats are as likely as bouquets even if they get things right. All of which raises interesting questions about what, precisely, is quality, and how do organizations strive to achieve it? As Kerwin reports, GM has worked hard to improve both quality and long‐term reliability...

... difficulties, Enstra’s TPM journey has been successful. The strategy has resulted in increases in productivity and quality and a reduction in production costs. It also won the mill a gold award from South Africa’s National Productivity Institute. The case study highlights the requirement that all departments...

... Type “quality programs” into any popular search engine today and in a very short space of time you would be able to find a near limitless amount of companies advertising their commitment to this particular discipline. For many, the word “quality” is closely associated with the core business...

... What are the most important factors to consider when introducing a quality initiative? Should you focus upon process and people in equal measures? And how could you ensure that this program is sustained on an ongoing basis? It is widely accepted that there is more to implementing TQM than simply...

... While many companies continually seek to improve their organizational practices or market positions through improvement programs and quality initiatives, very few actually make the effort to evaluate the effectiveness of such measures. Despite the obvious benefits, not many organizations actively...

..., california plant, where over 750 people are employed. A series of expansion programs during the 1980s and 1990s increased the automation of its production, packaging and warehouse operations. What difference has this made? Quality and efficiency has been markedly improved while the range and scale...