...J. Sutton © Emerald Group Publishing Limited 2011 --> Consultants Human resource management Organizations Project management Recruitment Selection Article Type: Abstracts From: Strategic Direction, Volume 27, Issue 2 Perchthold G., Sutton J. Industrial...

... study based on primary and secondary data, and especially in-depth interviews of senior management and senior flight crew. Findings - The study finds that Singapore Airlines’ HR practices involve stringent selection and recruitment processes, extensive training and retraining, successful service...