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Keywords: Service industry
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Journal Articles
Journal:
Strategic Direction
Strategic Direction (2026) 42 (6): 35–36.
Published: 06 August 2026
... , Vol. ahead-of-print No. ahead-of-print , doi: 10.1108/JSM-10-2025-0733 . © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Service industry Frontline employees Connectors Phygital environments Purely physical businesses no longer...
Journal Articles
Journal:
Strategic Direction
Strategic Direction (2023) 39 (10): 20–22.
Published: 03 October 2023
... is the impact of external shocks on major stock indices. Unsurprisingly, the service industry is one of the industries most adversely affected during any crisis. For instance, service businesses were severely impacted during the recent pandemic due to travel and mobility restrictions and a decline...
Journal Articles
Journal:
Strategic Direction
Strategic Direction (2022) 38 (3): 7–8.
Published: 03 February 2022
... Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only COVID-19 Socio-economic Technology Service industry Supply chain It will continue to be said that COVID-19 has posed one of the greatest challenges to the world economy since the Second World War, far surpassing...
