... in context. Findings Service innovation is a crucial element of development in medical manufacturing, which can provide significant boosts to financial and non-financial elements to a company. Originality The briefing saves busy executives, strategists and researchers hours of reading time...

... – this is the approach taken by academics who have to question everything that is often misunderstood by practitioners. As an example of academics asking the important questions when it comes to IT and R&D, we have two authors Kitsios and Kamariotou (2019) and their article “Service innovation process...

... by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format. This review is based on “Trend spotting and service innovation” by Andreassen et al. (2015) . The authors describe eight consumer trends that will have a strong influence...

... and places the articles in context. Findings – Service innovation is an emerging field, one that has only existed for two decades. This study is one of the very few appraisals of design-assisted service innovation interventions. It uses process observations and follow-up field interviews taken from...

... of the tale? That, while service innovation offers the potential for substantially improving performance, both for profit and non‐profit organizations, performance gains are often obstructed by users' unwillingness to accept and use available systems. It is a worry that needs to be addressed as businesses...