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Keywords: Technology overload
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Journal Articles
Journal:
Strategic Direction
Strategic Direction (2026) 42 (10): 1–3.
Published: 25 September 2026
... and places the articles in context. Findings A three-wave study of 239 bank employees shows that technology overload damages readiness for digital transformation mainly by eroding employees’ confidence in AI, and that meeting basic psychological needs softens that damage without removing...
