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Keywords: Total cost of ownership
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Journal Articles
Journal:
Strategic Direction
Strategic Direction (2014) 30 (6): 17–19.
Published: 06 May 2014
... of total cost of ownership and lifetime costs. This is an intentionally planned, organization-wide commitment to customer value assessment, needing careful definition of each area’s responsibilities. The key challenge is managing the handover between organizational units; each of the three firms used...
