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Keywords: Virtual engagement
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Journal Articles
Journal:
Strategic Direction
Strategic Direction (2013) 29 (7): 31–33.
Published: 14 June 2013
... by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format. Customer knowledge management (CKM) Virtual engagement Social media Facebook Twitter Foursquare Customer loyalty The world of business has been altered forever...
