... of innovation so that they can compete globally. To accomplish this, managers must respect their employees' independence – the very source of innovation. Originality/value The authors argue that the case for innovation is the case for the labor of love, that is, the work of passionate amateurs...

... choices than ever before. Whatever was left of the old social contract between employer and employee has become a casualty of the race from an industrial society to the information age. The author reports an ongoing body of research called the @Work studies, which seeks to describe the dynamics of the new...

... of these communities: the incremental value a community generates, how to determine community membership, and the importance of converting visiting members to using members. © MCB UP Limited 2000 Return on investment Customers Employees Job satisfaction As with any business initiative, the success...