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Keywords: Principles of service design
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Journal Articles
Thomas Stewart: what leaders need to know about the new design revolution in services
Available to Purchase
Journal:
Strategy & Leadership
Strategy & Leadership (2017) 45 (3): 16–22.
Published: 15 May 2017
... Principles of service design Services design Strategy and service design Thomas A. Stewart Thomas A. Stewart One of the well-recognized trends among the world’s most advanced economies over the last several decades has been the growing shift in economic activity and output from...
