... on the people who are its customers. Stephen Denning can be contacted at: steve@stevedenning.com © Emerald Group Publishing Limited 2011 General management Management failures Innovation Customer satisfaction Shareholder value analysis For about 100 years, corporate management has...

... Group Publishing Limited 2004 Corporate strategy Acquisitions and mergers Shareholder value analysis Acquisitions are a risky growth strategy, offering worse odds than a coin flip for most acquiring firms. Nonetheless, for many companies, the allure of deal making is irresistible...

.... Business‐to‐business marketing Shareholder value analysis Internet communications Customer service In the face of an uncertain, even downturning, economy, many executives are finding that the pressures of improving shareholder value have replaced the intense pressures of the dot.com era...

... an attitude of “we’ll know they have changed when we see it.” Partnering Performance Financial reporting Shareholder value analysis Strategy Good things often happen to organizations in which the operating and finance people work together as equal partners, or what we call “partnering...