...B Gould Because managers are seldom in a position to drive top‐down change, they must work within their own spheres of influence, by sculpting pockets of best practice out of the bedrock of surrounding organizational life. Highlights job meta‐abilities in a panel with an example of a manager...

...T Kippenberger Promotes the idea that, to be effective, a learner needs four types of ability, these are: to become completely and openly involved, without bias, in new concrete experiences; use different perspectives to observe and reflect on those experiences; integrate those observations...