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Keywords: Customer care
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Journal Articles
From lip service to reality!
Available to Purchase
Journal:
The Antidote
The Antidote (2000) 5 (1): 18–21.
Published: 01 February 2000
.... Employs a shaded panel highlighting American Airlines; Boeing; and Tripod showing how they use the World Wide Web to their advantage. © MCB UP Limited 2000 Customer care World Wide Web Customer service ...
Journal Articles
Insatiable customers and technology's fast lane
Available to Purchase
Journal:
The Antidote
The Antidote (1998) 3 (5): 20–21.
Published: 01 August 1998
... depends on having the right systems in place. © MCB UP Limited 1998 Customer care Consumer behaviour Technology ...
