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Purpose

The mining process has an impact on economic and social sustainability. Corporate social responsibility (CSR) plays an important role in making sure of company sustainability. This study aims to examine the effectiveness of the quadruple-helix approach in the mining area in developing reciprocity relationships among mining stakeholders.

Design/methodology/approach

Focus group discussion was applied to elaborate on research themes. Furthermore, 20 participants are invited to confirm research themes and the current issue in the mining company areas.

Findings

The mining company needs to develop and enhance the standardization of the representation of the quadruple helix. This approach supports the development of more sustainable, innovative and socially responsible mining practices and stimulates sustainable practices among established companies by encouraging collaboration between government, academia, industry and civil society to address environmental and social challenges in mining.

Research limitations/implications

This research applied in the mining sector of Indonesia. Future research should focus on comparative, context-specific analyses and the development of robust measurement tools, which can guide more effective and scalable collaboration models for sustainable mining practices worldwide.

Practical implications

Mining companies should develop stakeholder engagement and capacity-building initiatives, while governments can facilitate policy stability and transparent governance. Academics and civil organizations should facilitate companies and local communities to transfer knowledge, ensuring that mining activities generate shared value and contribute to sustainable regional development.

Originality/value

This study contributes to understanding the existence and performance of quadruple helix, by showing how these new helices were identified, in addition to advancing the subject in innovation environments among mining companies.

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