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Keywords: Overall service quality
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Journal Articles
How CSR and overall service quality lead to affective commitment: mediating role of company reputation
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Journal:
Social Responsibility Journal
Social Responsibility Journal (2017) 13 (1): 111–125.
Published: 06 March 2017
...Nil Engizek; Bahar Yasin Purpose The paper aims to focus on the relationships among corporate social responsibility (CSR), overall service quality (OSQ), company reputation and affective commitment. It investigates whether service quality or CSR is the primer driver of affective commitment. Also...
