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Keywords: Insurance companies
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Case Studies
Case Provider:
The CASE Journal
The CASE Journal (2026) 22 (2): 375–385.
Published: 27 November 2025
... was related to the payments it made in response to insurance claims submitted by policy holders. Insurance companies tracked their claims-related performance using a metric known as the loss ratio, calculated as the sum of payouts and operating expenses related to dealing with policyholder claims, divided...
