Teaching Note: Balancing the scales: navigating the remote work dilemma

In the aftermath of the pandemic, employees’ expectations regarding workstyle models have undergone significant changes, including during the transition period. There has been a noticeable preference for remote and hybrid work arrangements over the traditional office-based set up. This case set in Mumbai, known as commercial city of India, highlights the same dilemma faced by the founder of TSF, a customer-facing sports and fitness retail company during the transition times. This specific industry has Decathlon as one of the major players and a strong competitor in sports and fitness retail, where too, the pandemic has transformed operational methods and workforce...