Keywords: Service quality/excellence
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Teaching Notes
Teaching Notes 1–21.
Published: 21 August 2021
... Licensed re-use rights only Customer service Services marketing Service quality/excellence Service management Service operations Abhay Shankar, Sr. Manager-Customer Service at Reliable Gas Company Limited (RGCL) had acquired BTech (Gas Engineering) and MBA (Energy Sector) qualifications...
Teaching Notes
Teaching Notes 1–21.
Published: 13 September 2018
... Service quality/excellence Muhammad Muzamil Sattar, Nabeel Nisar Pathan and Ali Raza This case discusses the challenges faced by a young entrepreneur Mr Meer, who has successfully brought a new trend in the salon industry of Sukkur City. The new trend focuses on trendier and sophisticated...

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