The purpose of this paper is to figure out how authoritarian regimes conduct crisis management through application of technology, institutions and people.
By means of a literature review, this paper briefly reviews the digital governance of authoritarianism and its approach in crisis management. Then, a case study with empirical analysis is conducted to explain how an authoritarian regime would perceive and manage crises in the digital era.
China’s response towards COVID-19 was mainly based on digitalised grid management. Government’s perception of the crisis directly influences directions of institutions, while technology is developed, applied and iterated with the needs of institutions, rather than the public interests. And for the general public, the level of trust in the government directly affects the acceptance of technology.
Previous studies on crisis management of authoritarian governments in the digital era have mostly been conducted from a techno-ethical perspective. However, this paper verifies that the use of technology in crisis management requires involvement of institutions and public.
