Bridging the gap: assessing disparities in e-Government service offerings and citizen demand Available to Purchase

Zoi Patergiannaki is a PhD researcher in the field of Strategic Leadership and Digital Transformation of the Department of Economics of the University Piraeus. Currently, she is a Program Leader of BA (Hons) Marketing Management at Metropolitan College/Queen Margaret University. She is also a Lecturer of Service Marketing and Digital Marketing. She holds an MSc in Management from the University of Nottingham and a BSc (Hons) in Social Policy and Administration from the Democritus University of Thrace. She is also a member of the Hellenic Association of Political Scientists.

Yannis A. Pollalis is a Professor in the Department of Economic Science since 1999. He holds a PhD in Business Strategy and MIS from the University of Pittsburgh’s Katz Graduate School of Business, an MBA (with a double major in Finance and Operations) from the University of Scranton’s Graduate School of Management and a BSc in Economics from the University of Piraeus. During 1993–1999 he was a professor of Strategic Information Systems at Syracuse University’s School of Information Studies while collaborating in research projects with the University of Southern California’s Annenberg School of Communication. He is the founder of the Graduate Program in Economic and Business Strategy at the University of Piraeus in Greece where he served as director during 2001–2011. He is also the founder and director of the Research and Training Center in Digital Transformation and Strategic Leadership (iLEADS Lab).