The purpose of this paper is to make an overall research on transport applications and discuss the critical success factors of e‐transport applications in Turkey.
Based on literature review on e‐government applications, this paper builds on theoretical understanding of critical success factors in e‐transport applications.
Considering the critical success factors in transport related e‐government services in Turkey, increasing logistics and transportation activities, national information system strategy towards the advanced information technology applications, adoption of European Union and international standards, awareness of transport industry about the importance of information technology, new regulations for information technology, priorities in providing financial incentives for information technology based innovation projects are determined as some of the opportunities for the development of information technology in Turkey. In terms of threats, insufficient use of e‐transport services due to security and privacy problems, need for substantial financial resources, fragmented nature of organizational aspects, limited number of information technology providers in transport applications, insufficient amount of R&D and need for substantial financial resources are determined as threats for transport related government services.
This paper is considered only for e‐transport applications in Turkey.
The results can be used to develop policies to increase e‐government adoption.
Critical success factors method addresses the requirements for developing e‐government policies.
