The paper analyses discussion about public service organisational innovation and change in strategic plans as a potential source of information informing citizen participation.
The strategic plans of 24 different UK public service organisations were analysed using NVivo.
The strategic plans did not provide comprehensive information about organisational innovations and changes taking place. However, the rationales for why public service organisations were changing were evident.
The research was based upon a small sample and only a single communication channel (the strategic plans) was analysed.
The paper highlights the challenges of informing citizens about forthcoming organisational innovation and change in public service organisations and suggests ways forward.
