...Gideon Mekonnen Jonathan Purpose Artificial intelligence ( AI ) is increasingly embedded in public sector organisations, yet governing its use remains challenging due to tensions between innovation, accountability and institutional constraints. While prior research has largely focused on normative...

...Akniyet Nugmanova; Bagysh Gabdulina Purpose With the growing use of artificial intelligence ( AI ) in public governance, understanding public willingness to delegate decision-making authority to algorithmic systems has become a key issue. While prior research has examined the relationship between...

...Isnaini Muallidin Purpose This paper aims to address the gap in understanding how artificial intelligence ( AI ) governance in postcolonial states reproduces historical power structures. This study develops the “algorithmic coloniality” framework to analyze how Indonesia’s AI initiatives...

... with evidence to support efforts to build artificial intelligence ( AI ) capacity and put data protection systems in place to maintain the trust of participants in public deliberations. Originality/value This study introduces methods to apply AI tools such as ChatGPT in citizen participation...

...Olha Maletova; Valeriia Myrhorod; Mykhailo Dumchikov; Ivan Kravchenko Purpose This study aims to examine the potential of artificial intelligence ( AI ) systems to generate innovative anti-corruption measures for martial law governance and post-conflict reconstruction, addressing gaps...

... identified through Google Scholar and Semantic Scholar. A detailed keyword strategy incorporated combinations of terms related to core constructs (e.g. “Artificial Intelligence,” “Explainable AI,” “Public Administration,” “Public Trust,” “Participatory Governance,” “Digital Literacy”), linked by Boolean...

...Evi Maria; Abdul Halim Purpose This study aims to examine how perceived benefits ( PB ), challenges ( PC ) and threats ( PT ) signal readiness and resistance in adopting Indonesia’s artificial intelligence ( AI )-based public sector accounting platforms: the Sistem Informasi Pemerintahan Daerah...

...Martin Lnenicka; Renata Machova Purpose While national strategies promote artificial intelligence ( AI ) for public sector digital transformation, there is a lack of granular evidence on how AI is being adopted at the local government level, particularly in non-capital regions of Central...

...Ari Alamäki Purpose The purpose of this study is to enhance the understanding of management practices that expand artificial intelligence ( AI ) adoption in public organizations. Design/methodology/approach The research approach is an exploratory study. Research data were collected from...

...Albandari Alshahrani; Anastasia Griva; Denis Dennehy; Matti Mäntymäki Purpose This study aims to examine the influence of leadership practices and communication channels on the assimilation of artificial intelligence ( AI ) in Saudi Arabia’s public sector. It investigates how leaders allocate...

...Anthony Acquah Purpose As global awareness of digital inclusivity increases, governments are more and more optimizing artificial intelligence (AI) technologies to bridge public service gaps and provide equitable access to essential service for persons with disabilities (PWDs). This study aims...

...Refai Al-Qarni Mohamd Al-Saba Purpose The purpose of this paper is to examine the impact of incorporating artificial intelligence (AI) on the implementation of merit criteria in the employment of senior bureaucratic officials in Egypt. Design/methodology/approach To fulfill the purpose...

...Augustino Mwogosi Purpose This study aims to explore how artificial intelligence (AI) can be used to overcome the challenges associated with implementing electronic health record (EHR) systems in primary health-care facilities in Tanzania. It aims to assess the technological, organisational...

...Oscar Miranda-Hospinal; Julián Villodre; David Valle-Cruz; Kesber Angulo-Sánchez Purpose This study aims to examine the perception of public works experts on the application of artificial intelligence (AI) as a tool to potentially increase the rationality and transparency of public works...

...Gerardo Bosco; Vincenzo Riccardi; Alessia Sciarrone; Raffaele D’Amore; Anna Visvizi Purpose This paper aims to explore the integration of artificial intelligence (AI) in smart cities (SC) as a key aspect of enhancing urban governance and achieving the UN's Sustainable Development Goals (SDGs...

...Ricardo Santos; Amélia Brandão; Bruno Veloso; Paolo Popoli Purpose This study aims to understand the perceived emotions of human–artificial intelligence (AI) interactions in the private sector. Moreover, this research discusses the transferability of these lessons to the public sector. Design...

...Albandari Alshahrani; Anastasia Griva; Denis Dennehy; Matti Mäntymäki Purpose Artificial intelligence (AI) has received much attention due to its promethean-like powers to transform the management and delivery of public sector services. Due to the proliferation of research articles in this context...

...Ramizatunnisah Jais; Abdul Hafaz Ngah Purpose This study aims to use a survey to examine the factors encouraging Malaysian government agencies (MGAs) to adopt chatbots, which are a new artificial intelligence technology. Design/methodology/approach The minimum sample size was 98 according...

... to the economic crisis based on firms’ characteristics (such as human resources, technology, strategies, processes and structure), using artificial intelligence (AI) techniques from the area of machine learning (ML). Findings The methodology has been applied using data from the Greek Ministry of Finance...

... is challenging because of the lack of affordable and accessible infrastructures. In this paper, the authors present a novel framework for analyzing serious social VR engagements in the context of e-participation. Design/methodology/approach The authors propose a novel approach for artificial intelligence (AI...