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Keywords: Case studies
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Journal Articles
Characteristics of a successful shared services centre in the Australian public sector
Available to Purchase
Transforming Government: People, Process and Policy (2010) 4 (3): 220–231.
Published: 03 August 2010
... with a successful SSC. Design/methodology/approach Based upon Scott‐Morton's organisational framework a series of dimensions were proposed for the analysis of SSCs. A case study was then presented as a starting point for identifying specific characteristics along each dimension associated with a successful SSC...
Journal Articles
Shared service strategies in local government – a multiple case study exploration
Available to Purchase
Transforming Government: People, Process and Policy (2010) 4 (3): 266–279.
Published: 03 August 2010
... centres (SSCs) and shared service networks (SSNs). Design/methodology/approach An interview‐ and document analysis‐based multiple case study was conducted in Germany. The qualitative analysis covered two shared service projects on the local government level. Findings Important preconditions...
