... 2022 Emerald Publishing Limited Licensed re-use rights only Public procurement Information technology Maturity model Case study The success or failure of procured IT projects is defined by three essential criteria – whether the IT project delivers the desired functionality, meets...

... as by selected statistical methods. The framework and the methodological approach were applied in the case of Greek municipalities. Findings The analysis revealed the low maturity level of Greek municipalities in Electronic Services sector. The Greek case study indicated that the proposed framework...

... 24 12 2016 01 05 2017 03 09 2017 19 09 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only India Case study Citizen benefit certificates Citizen services E-governance and transparency Telecentres In today’s...

... content in detail. The purpose of this paper is to identify the kind of information exchange that occurs between a local government and its constituent citizens using social media. Design/methodology/approach This paper presents a qualitative single case study of the Facebook presence...

...Sheng-Chi Chen; Cheng-Chieh Wu; Scott Miau Purpose – The purpose of this paper is to understand the impediments and proposed solutions during the e-invoice implementation and promotion. Design/methodology/approach – A participant observation-based case study research approach was utilized...

... – To investigate the less acknowledged phenomena like SOA OS in healthcare, the authors incorporate an interpretive, qualitative case study approach to conduct this research. This method will assist in examining the phenomenon in its natural setting, examine the in-depth complexities and health-care processes...

... of the wider institutional, political and economic contexts is necessary and develop a framework of government service transformation in terms of the locus of context and focus of the change initiative. This framework is illustrated with reference to a case study of the transformation of the building...

...’ involvement, and informational service elements, as viewed through e-government service maturity research lens. E-government Online counseling Career guidance Case study Information quality As per the above definition, career guidance should be viewed as a part of a lifelong learning strategy...