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Keywords: Chatbot adoption
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Journal Articles
Transforming Government: People, Process and Policy (2024) 18 (3): 417–433.
Published: 31 January 2024
.... Findings Technology readiness (TR), organizational readiness (OR) and citizen demand were all positively related to chatbot use intention. Government support (GS) strengthened the relationship between OR, TR and chatbot adoption intentions. The findings demonstrated the ability of the TOE framework...
