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Keywords: Citizen’s charter
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Journal Articles
Exploring quality of citizen service delivery system in the state of Karnataka, India
Available to Purchase
Transforming Government: People, Process and Policy (2022) 16 (4): 582–594.
Published: 01 August 2022
... are delivered either under Right to Services Act, in stipulated time frame or through citizen charters. The core of “The Karnataka Sakala Services 2011 (Amendment) Act, 2014” is captured in the statement “The notified services shall be disposed within the stipulated time in default of which the applicant...
