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Keywords: Citizen satisfaction
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Journal Articles
Citizens’ satisfaction and loyalty in digital public services: an empirical study on the Portuguese tax authority’s online platforms
Available to Purchase
Transforming Government: People, Process and Policy (2025) 19 (4): 681–699.
Published: 02 September 2025
...Cláudia Miranda Veloso; Sónia Calado; Etelvina Vaz Miranda; Bruno Miguel Sousa Purpose The digital transformation of public administration has positioned citizen satisfaction and loyalty as critical indicators for evaluating the effectiveness of digital services. This study aims to examine user...
Journal Articles
The political participation of local citizen in the elections of local leaders in Vietnam
Available to Purchase
Transforming Government: People, Process and Policy (2023) 17 (1): 1–14.
Published: 17 October 2022
... are driving forces for the local citizen to elect their leader for the second term. Meanwhile, local political context such as local transparency, local official development assistance project and citizen satisfaction will increase the likelihood of local leaders being elected for the first and second terms...
Journal Articles
E-government services evaluation from citizen satisfaction perspective: A case of Afghanistan
Available to Purchase
Transforming Government: People, Process and Policy (2016) 10 (1): 139–167.
Published: 21 March 2016
...Mohammad Anwer Anwer; Vatcharaporn Esichaikul; Mariam Rehman; Maria Anjum Purpose The purpose of this paper is to analyze and evaluate the current status of e-government services in Afghanistan. To identify the evaluation criteria based on citizen satisfaction from e-government services...
