...Abiola Paterne Chokki; Anthony Simonofski; Benoît Frénay; Benoît Vanderose Purpose Over the past decade, governments around the world have implemented open government data (OGD) policies to make their data publicly available, with collaboration and citizen engagement being one of the main goals...

... further investigation to better understand the factors that might influence citizens’ trust in m-government, in particular, young citizens. This paper presents the concept of m-government and reports on a study of the main predictors affecting citizens’ trust in it. The theoretical framework used is based...

... between actors and challenges for the accountability processes; and finally, their procedural legitimacy, considering the COVID-19 crisis context. Findings The results of the study show that citizens have played a key role during the hardest stage of the crisis, collaborating with governments...

...Arie Purwanto; Anneke Zuiderwijk; Marijn Janssen Purpose Citizen engagement is key to the success of many Open Government Data (OGD) initiatives. However, not much is known regarding how this type of engagement emerges. This study aims to investigate the necessary conditions for the emergence...

... adoption of eGovernment websites by citizens in the context of Jordan, through the design and development of a conceptual model, five factors included, notably digital literacy, e-service marketing efficiency, e-service quality, compulsory e-service utilisation and public staff assistance in regards...

...Kelvin Joseph Bwalya; Tanya Du Plessis; Chris Rensleigh Purpose – The article aims to investigate the potential of successfully implementing e-government in Zambia by considering citizens' and businesses' perceptions on e-government. Further, the study investigates what interventions have been...

... governmental agencies and citizens. Design/methodology/approach This new model has evolved through an action research project/practical inquiry in e‐government. The project area was personal assistance to disabled persons. The practical inquiry has comprised generation and application of the GRM model...

...Ramlah Hussein; Norshidah Mohamed; Abd Rahman Ahlan; Murni Mahmud Purpose The purpose of this paper is to investigate the factors influencing citizens’ intention to use e‐filing in the Malaysian context. Design/methodology/approach The study used quantitative approach methodology. In total...

.... Specifically, we integrate the two stakeholder perspectives on e‐government namely the “government” and the “citizen” and identify areas where e‐government can provide returns. Findings The model delineates three government and five citizen areas where e‐government may create an impact. The three...

...Christopher G. Reddick Purpose This paper aims to examine citizen interaction with e‐government using three e‐participation models. The two major research questions of this paper are: what is the current level of e‐participation in the USA?; and what factors explain why citizens participate...

... specifications for public portals, making various roles possible, such as being a patient, a citizen, a consumer, and a customer. The framework is tested in a case study of a Swedish national healthcare portal. Findings It can be concluded that prominent actors in this particular context of design defined...

...‐government projects and describes how a sociotechnical approach which takes into account, technical, business, citizen, economic needs in the creation of a sociotechnical ITS for future citizens. In addition, the paper offers a technology‐enabled enhancement to the project‐initiation phase, the area...

... influential. Design/methodology/approach A survey was administered to elicit citizen perceptions of e‐government services. Findings The results of stepwise regression indicate perceived usefulness, trust of the internet, previous use of an e‐government service and perceived ease of use all have...

...Habin Lee; Zahir Irani; Ibrahim H. Osman; Asim Balci; Sevgi Ozkan; Tunc D. Medeni Purpose This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e‐Government) services from a citizen satisfaction perspective. Design/methodology...

... with employees and citizens in a large local authority was utilised to examine both the government and citizen's perspective of electronic government (e‐government) and related service improvement efforts. Findings From a theoretical perspective, process and information systems integration are identified...