... and evaluation methods. This study uses content analysis of interviews with municipal personnel to uncover the practices that municipalities use to assess their social media communication. Prior research indicates that municipalities may use social media for a variety of purposes and expected outcomes (Bertot...

... of the municipality and city of Karlstad, Sweden, one of the most prominent local governments on Facebook in the country. Facebook page data were collected between May 2015 and July 2015. A content analysis was performed on the data to explore new and existing categories that drive the analysis. Findings...

... material includes the best practices as defined by the Finnish Government Information Society Policy Programme 2003‐2007. The best practices were analyzed through their project descriptions. The data were classified with textual content analysis into categories that were further analyzed numerically...