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Keywords: Customer satisfaction
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Journal Articles
Transforming Government: People, Process and Policy (2008) 2 (3): 177–193.
Published: 01 August 2008
... users' needs has become an increasingly important requirement. This study revealed that the proposed research model, which derives from the private sector, is relevant to the public services context. © Emerald Group Publishing Limited 2008 Customer satisfaction Public sector organizations...
