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Keywords: Digital literacy
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Journal Articles
The impact of E-government service quality on nation brand: the roles of perceived value, public trust and digital literacy
Available to Purchase
Transforming Government: People, Process and Policy 1–22.
Published: 20 April 2026
... of perceived value and public trust, as well as the moderating role of digital literacy, in explaining how micro-level digital service experiences translate into macro-level governance evaluations. Design/methodology/approach Drawing on the E-GovQual model, customer value theory, institutional trust theory...
Journal Articles
A socio-technical framework for AI trust in public administration
Available to Purchase
Transforming Government: People, Process and Policy 1–22.
Published: 12 November 2025
...Panagiotis Tsarouhas; Konstantinos Grigoriadis Purpose The purpose of this study is to examine the collective impact of transparency, explainable AI ( XAI ), participatory governance and digital literacy on public trust in AI within public administration, focusing on automated processing, AI...
Journal Articles
Cultivating the digital citizen: trust, digital literacy and e-government adoption
Available to Purchase
Transforming Government: People, Process and Policy (2024) 18 (2): 270–286.
Published: 13 March 2024
...Abdulrazaq Kayode AbdulKareem; Kazeem Adebayo Oladimeji Purpose This study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services. Design/methodology/approach Grounded in the technology acceptance model (TAM), a research model...
