... of perceived value and public trust, as well as the moderating role of digital literacy, in explaining how micro-level digital service experiences translate into macro-level governance evaluations. Design/methodology/approach Drawing on the E-GovQual model, customer value theory, institutional trust theory...

...Panagiotis Tsarouhas; Konstantinos Grigoriadis Purpose The purpose of this study is to examine the collective impact of transparency, explainable AI ( XAI ), participatory governance and digital literacy on public trust in AI within public administration, focusing on automated processing, AI...

...Abdulrazaq Kayode AbdulKareem; Kazeem Adebayo Oladimeji Purpose This study aims to examine the role of trust and digital literacy in influencing citizens’ adoption of e-government services. Design/methodology/approach Grounded in the technology acceptance model (TAM), a research model...