...Rabah Noui; Silya Habhoub Purpose This study aims to explore the mediating mechanisms linking digital public service experience to citizen trust, focusing on Algeria as a developing country. It moves beyond correlational assumptions to analyze causal pathways in digital transformation. Design...

...Emrah Atar; Fatih Güler; Yunus Usta Purpose The increasing pace of digital transformation has fundamentally reshaped public sector operations, raising critical questions about how local governments can adapt to new technologies while maintaining effective service delivery, accountability...

...Salvatore Ammirato; Laura Cutrì; Alberto Michele Felicetti; Fabrizio Di Maio Purpose The purpose of this study is to highlight how the digitalization of a public university through a structured Business Process Management (BPM) approach allows for a significant performance improvement, even...

...Abiodun Marumo Omotoye; Natasja Holtzhausen Purpose This paper aims to explore the potential role of digitalization in reshaping Botswana's assets and liabilities declaration system. Digitalization presents opportunities to not only improve efficiencies in how services are delivered and citizens...

...Marcus Heidlund Purpose This paper aims to explore whether the key drivers identified in digitalization policies are being prioritized by practitioners in health and social care and to what degree the goals of the policies are being enacted. Design/methodology/approach The investigation...

... service into the judicial digitalization services so that transparency and accountability in the electronic judicial can be achieved. Design/methodology/approach The method used is qualitative, with the data collected through in-depth interviews with bailiffs in court. Then it was analyzed through...

...Teemu Mikael Lappi; Kirsi Aaltonen; Jaakko Kujala Purpose This paper aims to increase the current understanding of the connection between operational level information and communication technology (ICT) projects and national level digital transformation by researching how project governance...

... and in the ways that it operates in practice in contemporary processes of public sector digitalization. E-government researchers still struggle to address the core dimensions in terms of public values and democratically based polices (Bannister and Connolly , 2014, 2015 ; Meijer and Bekkers, 2015). Nonetheless...