...Carmen R. Apaza Purpose This study aims to analyze public administration models (i.e. traditional model, the new public management and the post-new public management), and public structure reforms in South America to identify critical elements for effective public management. Design/methodology...

...Lloyd Waller; Aldrane Genius Purpose – This study aims to highlight the barriers inhibiting the implementation of initiatives that seek to transform the efficiency, effectiveness and service delivery of government processes and systems through the use of information and communication technologies...

...Gurmit Singh; Christopher S. Walsh; Sreejith Alathur; P. Vigneswara Ilavarasan; M.P. Gupta Purpose The purpose of this study is to investigate the influence of electronization in improving the effectiveness of citizens' democratic participation in the context of e‐petitioning. With this aim...