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Keywords: Expectation confirmation theory
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Journal Articles
Trust and its impact towards continuance of use in government-to-business online service
Available to Purchase
Transforming Government: People, Process and Policy (2018) 12 (3-4): 265–285.
Published: 12 October 2018
..., personality-oriented trust, affect-based trust and experience–based trust. Then, these antecedents of trust were examined as the factors of continuance intention by extending the expected confirmation theory (ECT). Design/methodology/approach Data were collected through a quantitative approach, and 389...
