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Journal Articles
Perceptions of information system success in the public sector: Webmasters at the steering wheel?
Available to Purchase
Transforming Government: People, Process and Policy (2012) 6 (3): 239–257.
Published: 27 July 2012
... for such important intermediaries to enhance their feedback channels. User involvement in assessing IS success cannot be overlooked, especially considering that user empowerment in the design, implementation, and evaluation of information systems matches a window of opportunity originating in the ongoing growth...
