... by improving inclusiveness and trust in the platform vis-à-vis migrant users. Originality/value The research reflects on the development of an innovative platform, created and validated in situ with migrants and other end-users. It provides an often-unexplored analysis of the link between...

.... Exploring disability e-participation helps to design more inclusive participation platforms. Further studies can explore the disability consciousness among e-participants for a more inclusive space. Practical implications The development of problematic content in the social media environment is alarming...

... contributes with a conceptual model that outlines the influence of different variables on e-rulemaking as well as an understanding of how social networking sites could be used to improve e-rulemaking practices and citizen inclusion. Hany Abdelghaffar can be contacted at: hany.ismail@guc.edu.eg 19...