...’ trust in urban AI policy. Design/methodology/approach Drawing on public value theory, institutional trust scholarship and sociotechnical governance perspectives, this study proposes a mediation model in which perceived institutional transparency and perceived public value shape the relationship...

... trust in public institutions and trust in AI, the role of institutional trust in shaping willingness to delegate high-stakes decisions to AI remains understudied. This study aims to address this gap using nationally representative survey data from Wave 152 of the Pew Research Center’s American Trends...

... and political evaluations. While service quality predicts satisfaction, institutional trust is not a direct outcome of digitalization. Trust is primarily fostered through perceived improvements in administrative performance and procedural transparency. Ease of use only indirectly influences trust...

... quality, the former two are found to have significant correlation with trust. Dispositional trust has a substantial relationship with institutional trust and interpersonal trust, whereas institutional trust has a significant correlation with interpersonal trust. Institutional trust exhibits direct...