...Gisele da Silva Craveiro; Claudio Albano Purpose Although more public sector information is disclosed in an open format, the intermediaries are the key element to have value creation from it. This study aimed to identify elements about the role of these stakeholders: their characteristics...

...Hanne Sørum; Rony Medaglia; Kim Normann Andersen; Murray Scott; William DeLone Purpose The purpose of this paper is to explore the relationships between constructs of information system (IS) success in the public sector, as perceived by webmaster intermediaries, and investigate how user testing...

...Zahir Irani; Muhammad Kamal; Faris Al‐Sobhi; Vishanth Weerakkody; Muhammad Mustafa Kamal Purpose The purpose of this paper is to investigate the role of the intermediary in delivering public services from government departments to different stakeholders (business and citizens) and to highlight...