... between perceived GenAI trustworthiness and citizen trust in AI-enabled urban policy. A cross-sectional survey (n = 527) was conducted among residents of Malaysia’s Klang Valley metropolitan region using stratified quota sampling. The data were analysed using structural equation modelling...

... services provide fast, efficient and accessible services to citizens, businesses and government agencies and aim to increase transparency, accountability and citizen participation (Endut and Jaafar, 2019). The adoption of e-government services in Malaysia has resulted in gains in service delivery...

... of strategic management tools associated with the impact of environmental scanning (ES) on organisational performance in the LAs. It explores the above relationship in the context of public sector organisations in Malaysia. Design/methodology/approach A quantitative approach has been used for this study...

... reference to Malaysia. It also aims to illustrate the intelligent use of technology to advance the pace of the administration of court reflected in w‐Shariah project in Shariah Court systems in Malaysia through various electronic applications, and finally propose an ICT adoption framework based...

... implementation in the government sector and efforts taken to overcome the challenges, using a Malaysia government case. Design/methodology/approach This study adopts a qualitative case study approach of an e‐procurement project, which is one of Malaysia's e‐government initiatives. Data were collected using...

... quality Malaysia Citizens The internet revolution has brought about significant transformations in the manner services are now delivered to not only customers but also citizens and businesses. Governments worldwide, since the 1990s, have launched projects with the mission to simplify delivery...

...Noore Alam Siddiquee Purpose The paper seeks to provide an overview of the service delivery innovations and reforms introduced in Malaysia's public sector and examine and analyse their overall impacts on governance. Design/methodology/approach The paper has adopted a combination of descriptive...