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Journal Articles

Service satisfaction and organizational image: An empirical examination of the relationship with support for NPM-style reforms

Eran Vigoda-Gadot, Haim Cohen
Journal: Transforming Government: People, Process and Policy
Transforming Government: People, Process and Policy (2015) 9 (1): 2–16.
https://doi.org/10.1108/TG-02-2014-0004
Published: 16 March 2015
...) was initially suggested in the literature sometime around the early 1990s (Aucoin, 1990; Hood, 1991). NPM-style reforms raised the flag of responsiveness to citizens and improved public satisfaction with the assumption that organizational image would also be positively affected by such reforms. Image...
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