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Keywords: Perceived value
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Journal Articles
The impact of E-government service quality on nation brand: the roles of perceived value, public trust and digital literacy
Available to Purchase
Transforming Government: People, Process and Policy 1–22.
Published: 20 April 2026
... of perceived value and public trust, as well as the moderating role of digital literacy, in explaining how micro-level digital service experiences translate into macro-level governance evaluations. Design/methodology/approach Drawing on the E-GovQual model, customer value theory, institutional trust theory...
Journal Articles
Transforming Government: People, Process and Policy (2026) 20 (1): 54–76.
Published: 07 August 2024
...Mario Testa; Maddalena Della Volpe; Antonio D’Amato; Adriana Apuzzo Purpose In the era of artificial intelligence, natural language processing (NLP) models are revolutionizing numerous sectors. This research aims to explore the perceived value of them among university students. In particular...
