... to test a model where service quality affects satisfaction (H1), and trust is built via perceived administrative performance (H2) and procedural transparency (H3), with ease of use as a conditional factor (H4). Findings Results confirm distinct utilitarian...

...Farah Adilla Ab. Rahman; Norazah Mohd Suki; Mohd Idham Mohd Yusof; Radduan Yusof Purpose This study aims to explore residents’ trust in local government councils and to examine the effect of political efficacy and good governance on that trust and on the performance of local government councils...

... investments in information systems and expect positive impacts. However, universities are facing serious challenges in implementing new technology. Therefore, this research aims to evaluate the impact of ERP systems on higher education (HE) from the perspective of stakeholders’ performance. Design...

...Ahmad Fadzli Ahmad Tajuddin; Syed Zamberi Ahmad Purpose Previous studies on scanning behaviour focused mainly on the performance of the private sector, leaving the public sector, especially local authorities (LAs), largely understudied. Primarily, this paper aims to examine the element...